Here in the UK, power cuts, or 'blackouts,' are usually short-lived. They're typically caused by severe weather like high winds and heavy snow damaging local infrastructure, or sometimes by local network faults. They can hit without warning, and the moment your Wi-Fi drops and your phone battery starts ticking down, panic can set in. But it doesn't have to.

We’ve all been there, something breaks, an order goes missing, or a refund never lands. Your next step? Reaching out to customer service. And while it’s tempting to go in hot, the truth is: your approach can make or break how quickly things get resolved. Over the years, working in product support and consumer content, I’ve seen both sides of this interaction. When customers stay calm, prepared, and polite, issues get resolved faster, smoother, and with far less stress for eve